Month: June 2020

As a leader, Stephanie was meticulous in her attention to detail. She made sure everything was on track and kept us informed throughout her projects. At times, though, I could see her frustration set in. In her meetings, most of the team was not prepared. We usually didn’t read Stephanie’s emails. Though well organized, they were often filled with too much information.

As collaborative technologies proliferate, it is tempting to assume that more sophisticated tools will engender more effective virtual communication. However, our study of globally dispersed teams in a major multinational organization revealed that performance depends on how people use these technologies, not on the technologies themselves.