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Indulge in Learning
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Stop Complaining About Your Colleagues Behind Their Backs

  In my coaching work with leaders and teams, I often ask my clients whether they engage in workplace gossip. More often than not, they respond, “of course not!” with a look on their faces that indicates that they are insulted to have been asked such a question. But when I ask them whether they … Read more

4 Things to Do Before a Tough Conversation

I was in denial for about a year and a half before I admitted that I needed to fire Randy. His work performance had made the conclusion inescapable for years, but he was so darned nice and likeable that I gave him the benefit of the doubt. Not only did I like him, I also … Read more

Working with People Who Aren’t Self-Aware

Even though self-awareness — knowing who we are and how we’re seen — is important for job performance, career success, and leadership effectiveness, it’s in remarkably short supply in today’s workplace. In our nearly five-year research program on the subject, we’ve discovered that although 95% of people think they’re self-aware, only 10 to 15% actually … Read more

How to Take Criticism Well

  Many years ago, I had the opportunity to run an organization. I was excited about the possibilities ahead of us and the goals we could realize. However, instead of receiving unanimous enthusiasm for what I thought was an exciting vision, some team members found fault with my ideas and judged me personally. They said … Read more