It’s rarely easy to walk away from an interaction that is going sideways. Most of us want to get the conversation on the right track and yet we have to swallow our pride, walk away and try again later. Why Disengage When Fighting Feels so Right: There will be a price to pay for … Read more

  There is apparently an art to giving feedback, and yet even the most suavely and courteously delivered feedback shatters the sturdiest of people. Plus, in many organizations, structured feedback is still a foreign concept. Organizations have allowed self-awareness and reflection to become buzz words that allow us to say we are all-knowing of our … Read more

  The conversation is getting heated. You can feel the pressure inside you building. You need to speak. How should you speak so you get heard with adding fuel to the flames? Try these 7 tips to speaking effectively in fiery conversations and see what happens! Slow yourself down and pause the voice inside your … Read more

We ask questions all day long to collect information, to help us in our decision making, to deepen dialogue, to build rapport, and to create understanding. Knowing what question to ask and how best to ask it can be challenging.

Picture It: In the midst of a rather tense and emotionally charged conversation, you make what you think is an appropriate comment defending your perspective. Your conversational partner distorts his face into a look of disbelieve, puffs up and points his finger at you. You don’t know what to say or do to keep the … Read more

You lead a key department in your organization. You have two employees who are in conflict with each other. They are currently only communicating via email. There is a general tension in the department and other staff members are expressing concerns about the conflict. You have noticed that one of the disputing employees is taking more sick days than usual and you are hearing grumblings about a possible harassment complaint. You decide to step in and help both employees resolve their differences directly with each other…