Privacy Policy
Effective date: June 24, 2026
Turning Point Resolutions Inc. (“Turning Point Resolutions,” “TPR,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect and handle. This Privacy Policy explains what information we collect through our website at https://turningpointresolutions.com (the “Site”) and in the course of providing our services, how we use and protect it, and the choices available to you.
We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), as applicable.
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1. Who we are
Turning Point Resolutions Inc. is a Vancouver, BC firm providing workplace conflict resolution services, including mediation, workplace investigations, facilitation, coaching, assessments, and training.
Contact:
Turning Point Resolutions Inc.
300 – 1055 West Hastings Street, Vancouver, BC V6E 2E9, Canada
Phone: +1-604-353-5100
Email: [email protected]
2. Information we collect
Information you provide to us. When you contact us through the Site, request information, or engage our services, we may collect your name, email address, phone number, organization, job title, and any details you choose to share about your inquiry or matter.
Engagement information. When you participate in a mediation, investigation, assessment, coaching, facilitation, or training engagement, we may collect information relevant to that engagement. This information is treated as strictly confidential — see Section 7.
Information collected automatically. When you visit the Site, we and our analytics providers may automatically collect technical information such as your IP address, browser type, device information, pages viewed, referring website, and the dates and times of your visits. We collect this information using cookies and similar technologies (see Section 6).
3. How we use your information
We use personal information to:
- Respond to your inquiries and communicate with you;
- Provide, manage, and improve our services;
- Conduct and administer engagements you or your organization have retained us for;
- Operate, maintain, and improve the Site and understand how it is used;
- Send information you have requested or that is relevant to our services, where permitted;
- Comply with legal, regulatory, and professional obligations.
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and with your consent where required by law.
4. Legal basis and consent
We collect, use, and disclose your personal information with your consent, which may be express or implied depending on the sensitivity of the information and the circumstances. By submitting information through the Site or engaging our services, you consent to the handling of your personal information as described in this Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details in Section 12. Withdrawing consent may affect our ability to provide services to you.
5. How we share information
We do not sell your personal information. We may share personal information in the following limited circumstances:
- Service providers. With trusted third parties who perform services on our behalf (such as website hosting, email, and analytics providers), who are authorized to use the information only as necessary to provide those services.
- Within an engagement. As necessary to carry out an engagement, and only in accordance with the confidentiality terms agreed for that engagement (see Section 7).
- Legal requirements. Where required or permitted by law, regulation, legal process, or governmental request, or to protect our rights, safety, or property or that of others.
- Business transfers. In connection with a corporate transaction such as a merger or sale of assets, subject to appropriate safeguards.
Some of our service providers may store or process information outside of British Columbia or Canada. Where this occurs, the information may be subject to the laws of those jurisdictions.
6. Cookies and analytics
The Site uses cookies and similar technologies to function properly and to help us understand how visitors use the Site. We use analytics tools (such as Google Analytics) that set cookies and collect usage information as described in Section 2. You can control or disable cookies through your browser settings; disabling cookies may affect some features of the Site.
7. Confidentiality of engagement information
Confidentiality is fundamental to our work. Information shared with us during a mediation, investigation, assessment, coaching, facilitation, or training engagement is treated as confidential and is handled in accordance with the specific confidentiality terms, agreements, and professional standards applicable to that engagement. This information is not used for marketing and is not disclosed except as agreed with the parties or as required or permitted by law. This Privacy Policy does not override the confidentiality terms of any specific engagement; where they differ, the engagement terms govern that engagement.
8. Data retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to meet legal, regulatory, and professional requirements. When personal information is no longer required, we take reasonable steps to securely destroy, erase, or anonymize it.
9. Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, or alteration. The Site is served over a secure (HTTPS) connection. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
10. Third-party links
The Site may contain links to third-party websites and resources (including in our Reading Room). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Your rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you;
- Correct information that is inaccurate or incomplete;
- Withdraw consent to our continued collection, use, or disclosure of your personal information, subject to legal or contractual restrictions;
- Ask questions or make a complaint about how we handle your personal information.
To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframes required by applicable law. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
12. Contact us / Privacy Officer
If you have questions, requests, or concerns about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
Privacy Officer — Turning Point Resolutions Inc.
300 – 1055 West Hastings Street, Vancouver, BC V6E 2E9, Canada
Phone: +1-604-353-5100
Email: [email protected]
13. Changes to this Policy
We may update this Privacy Policy from time to time. The “Effective date” at the top reflects when it was last revised. We encourage you to review this page periodically. Material changes will be posted on this page.