FAQs - Turning Point Resolutions Inc.

What does Turning Point Resolutions (TPR) do?
Turning Point Resolutions is a trusted, experienced, human-centred consulting firm that helps organizations address conflict, strengthen workplace culture, and navigate complex people issues. We work with organizations experiencing conflict, mistrust, communication challenges, leadership transitions, workplace complaints, or broader cultural concerns and help them move toward healthier workplaces.
What services do you provide?
Turning Point Resolutions provides all services related to resolving complex situations. Our services include situational assessments, coaching, facilitation investigations, mediation and training. We blend strategic support and risk reduction into each of our services.
What sets Turning Point Resolutions apart from other conflict management companies?
We stand out for our depth of experience, the diversity of our consultants, our customized approach to each situation, our responsiveness, and the added value we bring to our clients.
As a woman-of-colour-led consulting firm, TPR brings both professional expertise and lived experience to complex workplace issues. Our consultants bring diverse professional backgrounds, ongoing professional learning, lived experience, and specialized areas of expertise. This enables us to approach complex workplace issues with insight, care, and a strong understanding of how identity, power, leadership, and workplace culture shape conflict. We are intentional about matching each client with the consultant best suited to the work.
We swiftly customize every process by identifying what is needed and designing an approach that fits the organization, the people involved, and the desired outcome.
By the time clients reach out to us, they often need immediate support. We respond promptly, communicate clearly, and work efficiently so clients can move forward without unnecessary delay.
TPR adds value through strategic advice, communication support, leadership guidance, workplace restoration planning, and practical recommendations. Our work is thoughtful, responsive, and practical. We help clients understand what is happening, why it is happening, and how to move forward in a way that is clear, effective, and mindful of budget.
What credentials does TPR’s team bring?
Our team includes master’s and doctoral degrees, practical skills training, and decades of experience in the services we provide. We match clients with consultants who have the right background, skills, and experience for the work required.
Do you provide references?
Yes, we do. Since much of our work involves sensitive workplace issues, we take care to protect the privacy of our clients and the organizations we serve. We reach out to our existing clients for references when needed, so new clients get up-to-date insights into our services. Additionally, our testimonials page features feedback from our clients.
Will you provide a proposal for services if requested?
Yes, we will. A proposal helps ensure there is a shared understanding of the work before services begin. TPR’s written proposals included a recommended process, scope of work, timelines, fees, and deliverables.
What types of organizations do you work with?
Turning Point Resolutions works with organizations of all sizes across all sectors and geographies in Canada. We work with public, private, non-profit, educational, healthcare, government, and community-based organizations. Our clients include small teams, large institutions, unionized and non-unionized workplaces, boards, senior leadership groups, and organizations with complex reporting structures Our clients differ in size, structure, mandate, and complexity. Still, they come to us for similar reasons: workplace conflict, misconduct, strained relationships, leadership challenges, culture concerns, or the need for skilled support during difficult conversations and organizational change. We adapt our approach to the size, structure, sector, and needs of each client.
Where are your services available?
Turning Point Resolutions provides services across Canada. Depending on the nature of the work, services are offered in-person, virtually, or through a blended approach.
Do you provide virtual and in-person services?
Yes. We provide both virtual and in-person services. The format depends on the client’s needs, the nature of the issue(s), participant availability, and the process being used.
Do you provide a neutral location where people can meet with you?
Yes. Our office is located downtown in Vancouver and provides a confidential, neutral setting for all participants.
Do you offer a sliding scale fee for not-for-profit organizations?
We understand that not-for-profit organizations may have limited resources. Where possible, we offer fee options that reflect the scope of work and the organization’s capacity.
How do you determine which Consultant will work with which Client?
We consider the nature of the issue, the client’s goals, the sector involved, the politics at play, and the required expertise. We also consider consultant availability and whether a particular background or lived experience would support the process.
What if we want a Consultant from a marginalized group?
We understand that identity, lived experience, and representation matter. In some situations, clients may request a consultant from a marginalized group or a consultant with particular lived experience. Where appropriate, we consider these factors when matching consultants to assignments. We also ensure that every consultant brings strong professional skills, relevant training, sound judgment, and the right fit for the work. Our approach honours intersectionality while maintaining a high standard of professional practice.
Within what timeframe can you usually start with a Client?
At Turning Point Resolutions, we know that when clients contact us, they need immediate support. Our consultants’ schedules are designed to accommodate emerging projects and cases, so we begin work within 1-2 weeks.
Do you assist with strategic advice through the services you provide?
Yes. Many leaders require strategic support as they navigate complex situations. At Turning Point Resolutions, we provide strategic guidance to help clients understand their options, reduce risk, and make thoughtful next steps.
What do you do if you realize a collaborative process is not going to work?
If we determine that a collaborative process will not produce the necessary changes, we’ll let you know and recommend alternative approaches. Our role is not to force a process that is no longer appropriate. Our role is to help the client choose a path that is fair, effective, and responsive to the circumstances.
How do we know whether our workplace issue(s) need mediation, a workplace assessment, an investigation, facilitation, coaching, or training?
We begin by helping the client understand the nature of the issue. Some matters are best addressed through mediation. Others require a workplace assessment, investigation, coaching, facilitation, or training. The right process depends on the facts, the level of conflict, the number of people involved, the presence of complaints, the degree of harm, organizational risk, and the organization’s goals. We quickly help clients determine which approach is most appropriate.
Do you provide services to support people after they have gone through an investigation process? (repair harm from the process, reintegrate into the workplace, etc).
Yes. Investigations can leave people, teams, and workplaces feeling strained, angry, or uncertain. We provide post-investigation support to help organizations repair harm, rebuild working relationships, and support reintegration. This may include mediation, coaching, team facilitation, training, or broader restorative work.
How do you help organizations move forward when trust has broken down?
When trust has broken down, we help organizations understand what contributed to the breakdown and what needs to change. This may involve listening processes, facilitated dialogue, leadership support, workplace assessments, or practical recommendations. Restoring trust requires measured honesty and follow-through. We help clients identify concrete steps that can support accountability and improve workplace relationships.
Can you help when conflict involves senior leaders, boards, or long-standing workplace dynamics?
Yes. We regularly support organizations where conflict involves senior leaders, boards, complex reporting relationships, or long-standing patterns. These matters often require a careful process. We help clients address these issues in a fair, structured way that keeps the organization moving forward.
How do you identify workplace themes while protecting individual confidentiality?
We look for patterns across the information gathered rather than focusing on isolated comments. We are careful with how information is summarized, attributed, and presented. Our goal is to help organizations understand key issues without exposing the people who participated in the process.
Can you help us repair a workplace after conflict, complaints, leadership change, or a difficult review?
Yes. We support workplace restoration after conflict, complaints, leadership transitions, investigations, and difficult reviews. This work may involve rebuilding communication, clarifying expectations, strengthening leadership practices, and supporting teams to work together more effectively.
Do you provide practical recommendations, or only identify issues?
We provide practical recommendations. Identifying issues is only one part of the work. We also help clients understand what can be done, what should be prioritized, and how to move forward realistically. Our recommendations are designed to be clear, actionable, and connected to the organization’s needs.
Can you support both immediate conflict resolution and longer-term organizational change?
Yes. Some clients need help with an immediate conflict. Others need support with deeper workplace patterns. Many need both. We can help with urgent issues and also support organizations in addressing the conditions that allowed the conflict to develop or continue.
How can I get more information about each of your services?
Please visit our services page to access each service directly. You can also contact our lead consultant, Dr. Raj Dhasi, for a consultation to discuss your situation. [email protected] 604-353-5100
How can we inquire about services?
Please reach out to our Lead Consultant, Dr. Raj Dhasi, for further information or our office administration at [email protected]