Aligning Divided Organizations: Facilitating Through Sensitive Issues

When an organization is divided, the temptation is to push for a quick agreement, to get everyone to “move on” and get back to business, but forced alignment doesn’t hold. Regardless of whether I’ve been working with a team, a board, or in an international context with the United Nations or the Red Cross, the … Read more

A Practical Mediation Checklist for In-House Mediations

At Turning Point Resolutions (TPR), we want organizations to be educated, supported, and well-trained to manage conflict in-house to the greatest extent, when and where it makes sense. Many workplace conflicts can be addressed effectively through early, thoughtful, and well-structured in-house conversations. When conflict is identified early, and the people involved are willing to participate, … Read more

When Conflict Won’t Resolve: How a Workplace Assessment Finds the Root Cause

Sometimes a conflict resists every reasonable intervention. You’ve had the conversations, tried to mediate, made structural changes, adjusted roles and responsibilities, but the tension keeps resurfacing. When that happens, it’s usually a sign that the thing you’re treating isn’t the thing that’s actually driving the conflict. A workplace assessment exists to find what is. In … Read more